Cuci99 Privacy Policy – User Data Protection

Introduction

Cuci99 ("we", "Platform") cares about the privacy of every user who uses our services. This Privacy Policy clearly explains the types of personal data we collect, how that data is used, who it may be shared with, and the rights you hold as a cuci99 platform user.

This document applies to all users accessing the cuci99 platform via cuci99.fun or through the cuci99 mobile app for Android and iOS. By registering an account or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy.

We encourage you to read this document thoroughly. If anything is unclear or you need further clarification, the cuci99 support team is available to assist you via live chat, 24 hours a day.

Personal Data We Collect

Cuci99 only collects data necessary to provide users with a safe, seamless, and responsible service. The following are the categories of data we collect:

Data You Provide Directly

Data Category	Example Information	Primary Purpose
Identity Information	Full name, date of birth, identity card number	Identity verification (KYC), fraud prevention
Contact Information	Phone number, email address	Account communications, notifications, customer support
Financial Information	Bank account number, account holder name	Processing of deposits and fund withdrawals
Verification Documents	MyKad copy, bank statements	KYC & AML Compliance

Automatically Collected Data

• Device Data: Device type, operating system, phone model, and unique device identifier.
• Network Data: IP address, general location based on IP, internet connection type.
• Activity Data: Login records, games played, total wagering amounts, and transaction history.
• Session Data: Session duration, pages visited, in-app actions, and interface clicks.
• Cookie Data: Session cookies, preference cookies, and internal analytics tracking identifiers.

How We Use Your Data

Every piece of data collected is used for legitimate, clearly stated purposes. cuci99 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your cuci99 account, including a secure login process.
• Transaction Processing: Processing deposits, withdrawals, and all financial activity in your account accurately and securely.
• KYC Verification: Ensuring all users meet the required age and identity criteria for compliance with Malaysia law.
• Platform Security: Detecting and preventing fraud, multi-account usage, money laundering, and other security threats.
• Customer Support: Helping resolve enquiries, complaints, and technical issues you report to the cuci99 team.
• Service Improvement: Analysing usage patterns to continuously improve the platform's experience, performance, and features.
• Platform Communications: Sending important account notifications, relevant promotions, and system updates that affect your experience.
• Legal Compliance: Fulfilling obligations under Malaysia law, including PDPA 2010 and reporting requirements to relevant authorities.

Data Sharing with Third Parties

Cuci99 does not sell or rent your personal data to any external party. However, there are limited situations in which we may share your information with trusted third parties:

• Payment Providers: Transaction information is shared with payment gateway providers such as FPX and e-wallet providers to process your deposits and withdrawals.
• Identity Verification Providers: KYC data is shared with registered and trusted third-party identity verification services to authenticate document validity.
• IT Service Providers: Cloud infrastructure providers and technical service vendors that support the operation of the cuci99 platform may access data within the limited scope required.
• Relevant Authorities: cuci99 will disclose user data to Malaysian authorities if required by law, court order, or financial crime investigation.
• Game Providers: Minimal game session data is shared with third-party game providers solely for the purpose of operating those games.

All third parties that receive cuci99 user data are bound by strict data protection agreements and are not permitted to use that data for any purpose other than those specified in the agreement.

Data Security

Protecting your personal data is the top priority of cuci99. We implement a range of technical and organisational security measures to ensure your data remains protected at all times:

• Transmission Encryption: All data transmitted between your device and cuci99 servers is protected by 256-bit SSL/TLS encryption.
• Storage Encryption: Sensitive data stored in the cuci99 database is encrypted using AES-256 encryption standards.
• Multi-Layered Access Control: Access to user data is restricted to authorised personnel only and requires multi-factor authentication.
• Continuous Monitoring: cuci99's security monitoring system operates 24/7 to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: cuci99 conducts regular internal and external security audits to ensure data protection standards are always up to date.
• Incident Management: A clear incident response procedure is in place to address any data breaches swiftly and effectively.

While cuci99 takes comprehensive measures to protect your data, no security system can be guaranteed 100% safe. You also play an important role in keeping your data secure by maintaining the confidentiality of your password and account login details.

Cookies & Tracking Technologies

The cuci99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are several types of cookies in use:

• Essential Cookies: Required for core platform operations such as login session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gathering information on how users interact with the platform to help us improve performance and usability.
• Preference Cookies: Saving your settings and preferences, such as language choice and display settings, for a smoother return experience.
• Analytics Cookies: Used by cuci99's internal analytics tools to understand usage patterns and improve platform features.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the cuci99 platform.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by cuci99:

To exercise any of the above rights, contact the cuci99 support team via live chat or our official email. cuci99 will process your request within 21 business days. In some cases, we may need to verify your identity before fulfilling the request.

Data Retention & Deletion

Cuci99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data will be retained for the minimum period required by Malaysian law, specifically:

• Financial transaction records are retained for 7 years after the transaction is made, in line with accounting and anti-money laundering requirements.
• KYC verification records are retained for 5 years after the business relationship ends.
• Customer support communication logs are retained for 2 years after case resolution.
• De-identified analytical data that cannot be used to identify individuals may be retained longer for service improvement purposes.

Once the minimum retention period has expired, cuci99 will securely delete or anonymise your personal data in accordance with established data deletion procedures.

Children's Privacy

The cuci99 platform is not intended for individuals under the age of 18. cuci99 does not knowingly collect personal data from minors. If we become aware that a minor's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you become aware that someone under the age of 18 has registered a cuci99 account, please contact our support team immediately so that appropriate action can be taken.

Links to Third-Party Sites

The cuci99 platform uses gaming and payment services from third-party providers that have their own privacy policies. cuci99 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policies of the gaming and payment providers you use through our platform.

Privacy Policy Amendments

Cuci99 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new service features. When significant amendments are made, we will notify you via an in-platform notification or email to your registered address before the amendments take effect.

The "Updated" date at the top of this page will always reflect the latest version of the cuci99 Privacy Policy. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon in the bottom corner of the cuci99 platform.
• Support Email: [email protected] (as contact information — not clickable)
• FAQ Page: Visit FAQ page us for answers to frequently asked questions.

The cuci99 privacy team will respond to your enquiry within 3 business days. For more complex matters relating to personal data rights, the resolution period may take up to 21 business days in accordance with PDPA 2010 requirements.